DemandBlue has selected Vonage as its go to contact center provider. Vonage is a global leader in cloud communications helping businesses accelerate their digital transformation. With its expertise and deep knowledge of the Salesforce ecosystem, DemandBlue will now be able to harness the power of Vonage Contact Center for Salesforce (VCC) to deliver a connected, contact center experience for their customers.
DemandBlue has a strong commitment to customer success by ensuring their customers have the best possible solutions to expand their business and their Salesforce ecosystem. With the combined efforts of a Salesforce Implementation and Vonage Contact Center integration, DemandBlue customers have the potential to access deep analytical data across voice, video, messaging and chat, to ensure optimal interactions between agents and clients.
“With Vonage’s deep integration with Salesforce, we trust that our customers will receive the finest solution to amplify their Salesforce investments,” said Kiran Chandra, CEO of DemandBlue. “The joint partnership of Vonage Contact Center and DemandBlue will allow organizations to empower their agents with the right tools, leading to positive conversations, and increased satisfaction along a customer’s journey.”
Vonage enables DemandBlue customers to maximize their Salesforce capabilities and access a feature-rich cloud-based contact center solution, including the ability to
- Customize dashboards and reports tied to Salesforce
- Leverage channels of choice to reach customers at any point in their journey
- Implement speech analytics to improve efficiency for quality assurance
- Link with Einstein Analytics to unlock hidden insights
- Route calls to appropriate agent based on skill and experience
“We are thrilled to be chosen by DemandBlue as their preferred contact center partner,” said Robert Gavin, EVP Strategic Alliances and Business Development for Vonage. “Together, DemandBlue’s experience and the power of Vonage Contact Center is uniquely positioned to tackle the needs of any business that relies on a modern contact center solution to drive digital transformation and ensure a positive agent and customer experience.”
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DemandBlue provides Salesforce consulting services that include Salesforce implementation, development, customization, integrations, and Admin support. DemandBlue’s commitment to provide the best possible services to its customers is reflected in the fact that DemandBlue’s in-house pool of resources has 183 current Salesforce certifications from 56 DemandBlue employees. Headquartered in Irvine, CA, DemandBlue pioneered its On Demand Service model to be a leading Salesforce Consulting Partner with over 170 projects and a 4.9 rating on Salesforce AppExchange.
DemandBlue Media Contact: Koth Anandan, 512-646-2385, firstname.lastname@example.org