What the New Conversation Channels in Salesforce Essentials Means to Customers

Salesforce Essentials Conversational Channels

Businesses are increasingly leveraging mobile and Social media platforms to reach billions of customers instantly and deliver personalized and connected customer experiences across channels at scale. Consider the fact that there are over 3 billion are using social networks across the globe. Continue reading “What the New Conversation Channels in Salesforce Essentials Means to Customers”

Top New Salesforce Winter ’20 Features

Salesforce is back with Winter Release. Every year, Salesforce announces three releases packed with features that enhance the Salesforce experience for the admins, developers, and Salesforce users.These features are not mere enhancements to the existing Salesforce functionalities but captures the essence of the most highly recommended features directly suggested by the Salesforce developers around the globe. Continue reading “Top New Salesforce Winter ’20 Features”

Salesforce Customer 360 – A Single Integrated Platform for Sales, Service, Marketing, Commerce, IT and Beyond

Salesforce Customer 360 – In this highly competitive digital marketplace where customer expectations have increased rapidly, understanding customer behaviors have never been so important. Today’s tech-savvy customers are accustomed to top-notch service quality from world-class brands and they expect the same from you. Continue reading “Salesforce Customer 360 – A Single Integrated Platform for Sales, Service, Marketing, Commerce, IT and Beyond”

Key Takeaways from the Salesforce State of the Connected Customer Report 2019

Salesforce State of the Connected Customer Report

Salesforce State of the Connected Customer Report 2019 – Customer expectations has hit an all-time high! With over 25 years since the popularization of the Internet and 12 years after the introduction of iPhone, customer expectations keep soaring. And leading global brands are competing to deliver superior customer experiences to win the digital game. Continue reading “Key Takeaways from the Salesforce State of the Connected Customer Report 2019”

Demystifying Salesforce Blockchain

Salesforce Blockchain

Salesforce is always a company that is looking ahead to the next big in technology, whether it is mobile, social, IoT or Artificial Intelligence. The world’s leading CRM Company recently took its wraps off Salesforce Blockchain, its new low-code platform enabling organizations to share verified and distributed data sets across a trusted network of partners and third parties. Continue reading “Demystifying Salesforce Blockchain”

4 New Salesforce Einstein Features – What it means for Service Cloud users

Salesforce Einstein Features

Salesforce Einstein Key Features – Salesforce’s recent announcement of Einstein Artificial Intelligence capabilities have quickly made headlines and for all the right reasons. With the role of customer service agents constantly evolving with changing customer expectations, the newly introduced Salesforce Einstein features aim to create superior customer experiences Continue reading “4 New Salesforce Einstein Features – What it means for Service Cloud users”

Top 10 Salesforce Spring ’19 Release Features

Salesforce Spring ’19 Release Features

The Salesforce Spring ’19 Release is here, and you’ll now be able to explore the exciting new features and upgrades of the newest release. Here is a quick overview of Salesforce Spring ‘19 release date, our most loved features in the Salesforce Spring ’19 Release, like the advanced Lightning Experience features, Deals Cadences, Flow Builder, Lightning Web components and much more. Continue reading “Top 10 Salesforce Spring ’19 Release Features”