Language is a unique skill. In the hands of a suave sales guy, mastery in language can be the difference between winning or losing a customer. In customer service, language plays a big part in keeping customers happy and satisfied. Continue reading “Empower your Sales and Services with Salesforce Einstein Language”
In the era of digital devices, smartphones have won the race by great lengths, and there is no doubt about it. The advantage of mobility, boundless customization, and a vast range of Apps has definitely given smartphones an edge over any other device. Continue reading “Enhanced user experience with the New Salesforce Mobile App”
It’s the Monday after the world’s largest software conference…Dreamforce! DemandBlue’s team of Customer Success Managers spent the last week seeping in Salesforce’s conference full of keynotes, sessions, and events of pure inspiration and learning in San Francisco. Continue reading “Keynote Highlights of Dreamforce 2019”
In this highly competitive market, organizations are constantly trying to analyze their data and make informed decisions to outrun their competitors. That is where data analytics and data scientists play a major role. Continue reading “Smarter business with the AI-powered data scientist, Einstein Discovery”
Salesforce Einstein Key Features – Salesforce’s recent announcement of Einstein Artificial Intelligence capabilities have quickly made headlines and for all the right reasons. With the role of customer service agents constantly evolving with changing customer expectations, the newly introduced Salesforce Einstein features aim to create superior customer experiences Continue reading “4 New Salesforce Einstein Features – What it means for Service Cloud users”
Salesforce Einstein AI is the next-gen Artificial Intelligence platform available within your Salesforce CRM data. It analyses your existing data, gives you smart predictions, actionable customer insights, and recommendations. Salesforce Einstein delivers scores like lead score and how likely the lead will close. You can take advantage of estimates to anticipate the estimated amount a donor will donate. Continue reading “Take Customer Experience a notch up with Salesforce Einstein AI”
Imagine each of your Sales reps had a personal assistant who could handle monotonous and boring tasks while your Sales reps stay focused on their primary task – Selling. Einstein Voice is exclusively designed to do just that! Continue reading “Salesforce Einstein Voice – Stop typing and start Selling!”
In the era of Digital Transformation, Customer Experience (CX) is the new battleground, and delivering superior CX has never been more important. Continue reading “Here’s what makes Field Service Lightning the fastest growing product of Salesforce”
Salesforce offers multiple CRM editions like the Essentials, Professional, Enterprise and Unlimited Continue reading “Salesforce Editions Comparison: Choosing the right Edition for your Business”
Know your customers better and make smarter, insight-based marketing decisions through Salesforce’s Continue reading “Redefining the future of Marketing – Salesforce Marketing Cloud Integration with Google Analytics 360”
Artificial Intelligence is powering next-generation customer experiences with smart predictions, intelligent recommendations, timely automation and much more. Gartner predicts that by 2020, a staggering 85% of customer interactions will be without a human. Continue reading “Transform businesses with the power of Artificial Intelligence leveraged through Salesforce Einstein”
As a marketing person, I’ve been fascinated by the developments happening in the Artificial Intelligence domain and how AI is going to impact marketing. While I am still grappling with the live chats Continue reading “Salesforce Einstein and Marketing”
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