Customer Success Stories: Service Cloud

NORC CSS

The client is a century-old research institution based out of the University of Chicago, Illinois.

Salesforce: Service Cloud
Technologies: Legacy Case Management System, Force.com, CLI Data Loader

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Healthcare (Micro-Hospitals) National Giant

The client is the nation’s first and largest operator of micro-hospitals in U.S.

Salesforce: Sales Cloud | Service Cloud
Technologies: Informatica Cloud, Apex, Visualforce, Force.com, Data Migration

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Properties Management

Our client is a leading premium residential and commercial properties management company in U.S

Salesforce: Sales Cloud, Service Cloud, Communities, Field Service Lightning
Technologies: Force.com, Apex, Visualforce, Website Development

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Finance and Title Insurance

The client is a giant in the Finance and Insurance sector and a leading provider of title insurance and settlement services

Salesforce: Sales Cloud | Service Cloud
Technologies: Force.com, Apex, AMS 360 Integration, Web Services, SOAP API, REST API, Lead Assignement, Duplicate Management

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Media and Entertainment

Our client is part of the world’s largest colossus of television, entertainment, news and publishing businesses.

Salesforce: Sales Cloud | Service Cloud
Technologies: Force.com, Apex, Visualforce, Survey Force, Survey Force Integration, Inline Visualforce, Workflow Rules, Validation Rules

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Electronics and Communication

A leading U.S Electronics & Communications giant who provides mission-critical communications products and services.

Salesforce: Sales Cloud, Service Cloud
Technologies: Force.com, Force.com IDE, Schedule Apex, Batch Apex, Data Loader, Salesforce Configuration, Reports & Dashboards

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Restoration and Reconstruction

The client is a national leader in restoration, environmental remediation and reconstruction, headquartered in Orange County, CA.

Salesforce: Sales Cloud, Service Cloud
Technologies: Force.com, Jitterbit, Sage ERP, Live Agent, Visualforce, Web to Lead, Apex, Salesforce1 Mobile App

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Online Real Estate Group

The client is the nation’s leading online real estate marketplace.

Salesforce: Sales Cloud, Service Cloud
Technologies: Force.com, Apex, Test Class Development, Visualforce, OmniChannel, Live Agent, Batch Apex

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Wireless Communication

The client is a market leader in wireless and telecommunication technologies that fuel today’s connected lifestyle.

Salesforce: Sales Cloud, Service Cloud
Technologies: Force.com, Force.com IDE, JavaScript, jQuery, HTML, CSS, Kendo UI, Apex, Visualforce

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Construction/Furniture

Client manufactures windows and doors for the residential, semi-commercial, and retail markets in western Canada.

Salesforce: Service Cloud
Technologies: Approval process, Process builder, Validation Rules, Workflow, batch class

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Leadership Consulting

The client is a premier provider of leadership consulting and senior-level executive search services.

Salesforce: Sales Cloud, Service Cloud, Communities
Technologies: Force.com, Apex, Visualforce, Test Class Development, Data Migration, Batch Apex

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Online Real Estate

The nation’s largest and most trusted online real estate marketplace in U.S.

Salesforce: Sales Cloud, Service Cloud
Technologies: Omni Channel, Live Agent, Knowledge One Widget, Reports

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