A Georgia-based consumer goods supplier improved their Overall Productivity and realized a Remarkable ROI by Implementing Service Cloud.

 

About the Client

Client is a Georgia based consumer goods supplier. Their business includes manufacturing, retailing and marketing of packaged fruit juices, syrup concentrates, and sauces.

 

Solution

  • Created different layers of users with distinct access permission.
  • Automated service workflows like assigning tickets and selecting the best agent based on location and skillset.
  • Built multiple custom apps on the Force.com platform to manage their inventory, transportation etc.

Benefits

  • Instant scale up of activities through automations.
  • Company’s customer care departments have become 35% more efficient.
  • With Service Cloud, call center support agents have instant access to customer history.
  • Productivity in the client’s technical services departments has increased by 30% overall.

Salesforce: Service Cloud

Technologies: Service cloud implementation, Manufacturing