Achieve service excellence with the world’s #1
There has been a significant shift in the customer service landscape. Businesses are shifting their focus from a product-centric approach to a customer-centric approach after realizing that customer experiences can dramatically impact their growth. With customer expectations at an all-time high, many companies face issues when trying to scale to meet and exceed expectations. The inability to properly monitor or manage customer services, extended wait time for resolutions or the frequent inability to resolve a case entirely could result in a low customer satisfaction rating and a negative brand experience.
Reports indicate that a staggering 86% of buyers are willing to pay more for a great customer experience, whereas 47% of consumers switch brands due to just one instance of bad customer service. Even if you provide a positive Customer Experience (CX) 9 out of 10 times, that one time you do not could be fatal.
At DemandBlue, we understand that customer service can make or break a brand . That’s why we leverage Salesforce Service Cloud, the world’s #1 Customer Relationship Management tool to revolutionize brand experiences. Our tailored Salesforce Service Cloud implementation enables you to increase customer loyalty & satisfaction and service quality and thereby drive profits, while our On Demand (Pay-As-You-Use) model ensures agility, flexibility and scalability with the right pricing.
According to the Salesforce Report, Salesforce Service Cloud Implementation has Enabled
Increase in agent productivity
of Users experienced effective Email Campaigns
Increase in customer retention
Our 7 Step Approach
for Successful Service Cloud
01. Customer-First Strategy
We start by mapping your customer journeys, understanding your customer personas and their opportunities or specific pain points that drive a positive or negative experience with your brand.
02. Aligning with Your Business Goals
03. Simplify the Service Model
04. Customize Service Cloud
05. Transfer, Integrate and Migrate
06. Testing and Retesting
07. Enhancing the Agent Experience
Our Track Record Speaks for Itself
4.9/5 CSAT Score
Awarded Best salesforce
Agency 2018 by
Awarded Top IT