Deliver end-to-end Customer Support with our Salesforce Service Cloud Implementation Services
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Increase in Agent Productivity
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Users experienced Effective Email Campaign
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Increase in Customer Retention
Talk to our Salesforce Experts
Why choose DemandBlue for Service Cloud Implementation?
Elevate your customer service experience with DemandBlue’s unmatched Service Cloud implementation services. DemandBlue’s expertise in Salesforce Service Cloud helps organizations deliver personalized customer experience to build lasting relationships with their customers. We understand how important customers are for your business. That is why we customize Salesforce Service Cloud to strengthen your customer support and help your team solve customer queries with improved accuracy. We empower your service reps to solve the bottlenecks in the customer service cycle and automate key service operations. Our Service Cloud implementation will improve your customer satisfaction rate and generate repeat business for your organization to help you get maximum ROI.
Customer service is a pivotal element of any business model and the right Service Cloud Implementation partner can help you adapt to the changing customer service landscape. DemandBlue has decade-long experience shaping Salesforce Service Cloud to suit business needs and allow service reps to gain the trust of their customers. Attending huge call volumes can be challenging for your service reps and can negatively affect their performance. We ensure your agents’ productivity never gets hampered with excessive workload ever again. We provide them with a 360-degree view of the customer database to help them deliver personalized customer support.
Our team will strategically set up Salesforce Service Cloud for your organization to maximize your team’s customer support performance and boost customer retention. We maximize work productivity and enhance end-to-end customer support to align your team with a customer-centric approach.
Reimagine Customer Support with DemandBlue’s Salesforce Service Cloud Implementation Services
Customer Testimonials
DemandBlue was committed to ensuring they exceeded our expectations
DemandBlue was committed to ensuring they exceeded our expectations for the project. We had a very short time frame in which we asked them to produce significant results, and we were very pleased with the outcome. In addition, as they helped us move into production, they were available to walk us through any concerns and enhancement requests efficiently.
Amy Terrones
Senior Business Analyst
Constellation Energy
Our Five-Step Approach for Successful Service Cloud Implementation
Align Service Cloud with your Business Goals
Setting up goals is the first step in the service cloud implementation journey. Our Service Cloud consultants gather the critical metrics of your organization to devise a strategy that addresses your unique business goals and challenges.
Customize Service Cloud
Customization is one of the strengths of Service Cloud and we help you achieve it to deliver a seamless and easy-to-maintain experience with our Salesforce Service Cloud customization.
Migrate Data
We migrate your customer data to the Service Cloud platform with intense care and integrate Salesforce Service Cloud into your CRM for an uninterrupted two-way flow of data. This increases transparency and allows your reps to access data quickly.
Test and Retest
We use a sandbox method of development as the insurance you need before staging any platform. Our Service Cloud experts will test and retest the new deployment within the sandbox environment to ensure that the changes will not cause any issues in production.
Enhance the Agent Experience
Our team of Service Cloud consultants will help your reps adopt Salesforce Service Cloud faster with weekly webinar sessions. We help them fully leverage Service Cloud to serve customers better and provide them with a user-friendly experience.
How DemandBlue enhances your Customer Support through Service Cloud Implementation
A complete view of customers
Your customers are your true assets. It is vital to know them from the inside out and understand their preferences. We help you gain a 360-degree view of your customers, their activities and interactions to help them make data-driven decisions that positively affect their performance to bolster their customer retention rate.
Omni Channel
Customer services are built on communication. Hence, it is essential to have total control of your communication channels. We enable your reps to connect with customers across channels to boost your customer support campaigns and make it easier for them to reach you from anywhere.
Case Management
Case Management is crucial for any organization as it covers the entire life cycle of your customer and directly affects their experience with your organization. Our Salesforce Service Cloud implementation services will give total control over the cases and enhance every function such as case creation, assignment, escalation, and prioritization.
Knowledge Base
DemandBlue supports your service agents with a complete knowledge database to find answers to deal with customer cases faster and accurately. Our Salesforce Service Cloud implementation enables them to create and access a comprehensive knowledge base of articles making the process much more viable and transparent.
Success Stories
A Georgia-based consumer goods supplier
Salesforce: Service Cloud
Technologies: Service cloud implementation, Manufacturing
A Technical Consulting Services
A Technical Consulting Services Transformed Consumer Experience with Salesforce Community portal customization that Boosted up the overall productivity
Salesforce: Service Cloud, Customer Community Plus
Technologies: Community portal, Community portal customization, Dashboard component, Customer portal
A Medical Device Service Providers Increases User Adoption
A Medical Device Service Providers Increases User Adoption and Efficiency by Migrating from Classic to Lightning Experience
Salesforce: Sales Cloud, Service Cloud
Technologies: Lightning migration, Magic Mover
Related Resources to Explore
Elevate your Customer Retention rate with DemandBlue’s Salesforce Service Cloud Implementation