Achieve service excellence with
the world’s #1 service platform!
There has been a significant shift in the customer service landscape. Businesses are shifting their focus from a product-centric approach to a customer-centric approach after realizing that customer experiences can dramatically impact their growth. With customer expectations at an all-time high, many companies face issues when trying to scale to meet and exceed expectations. The inability to properly monitor or manage customer services, extended wait time for resolutions or the frequent inability to resolve a case entirely could result in a low customer satisfaction rating and a negative brand experience.
Reports indicate that a staggering 86% of buyers are willing to pay more for a great customer experience, whereas 47% of consumers switch brands due to just one instance of bad customer service. Even if you provide a positive Customer Experience (CX) 9 out of 10 times, that one time you do not could be fatal.
At DemandBlue, we understand that customer service can make or break a brand . That’s why we leverage Salesforce Service Cloud, the world’s #1 Customer Relationship Management tool to revolutionize brand experiences. Our tailored Salesforce Service Cloud implementation enables you to increase customer loyalty & satisfaction and service quality and thereby drive profits, while our On Demand (Pay-As-You-Use) model ensures agility, flexibility and scalability with the right pricing.
According to the Salesforce Report, Salesforce Service Cloud has Enabled
40% Increase in Agent Productivity
41% Faster First Contact Resolution
34% Increase in Customer Retention
Our 7 Step Approach
for Successful Service Cloud Implementation
Customer-First Strategy We start by mapping your customer journeys, understanding your customer personas and their opportunities or specific pain points that drive a positive or negative experience with your brand.
Aligning with Your Business Goals Align our implementation/customization strategies to your business goals and metrics. We get an in-depth understanding of the key metrics that drive success and are specific about what is measured and how it improves business outcomes.
Simplify the Service Model We leverage the customer-focused, simplified model of Salesforce Service Cloud with our extensive experience delivering innovative solutions in this space. Our team of experienced consultants and developers leverage declarative functionalities and that allows for more streamlined processes.
Customize Service Cloud We believe that your Salesforce Service Cloud instance should not be customized unless you have specific business needs that require customization and not the other way around. Customization is one of the strengths of Service Cloud and the Salesforce Platform as a whole but should be leveraged as and when absolutely necessary that way you have a system that is easy to maintain and compatible with all future upgrades done by Salesforce.
Transfer, Integrate and Migrate One of the best attributes of the Salesforce Service Cloud platform is its ability to integrate systems and share data in real time. While some data belongs in Salesforce, other data can stay in current databases and be “called” when needed to service the customer.
Testing and Retesting We test and retest the new deployment within the Sandbox environment – ensuring that changes will not cause issues in production. We also ensure that a strong governance and lifecycle management process is implemented.
Enhancing the Agent Experience Our strategies are focussed on improving the experience of the frontline agent or rep – through added data presented in the right format at the right time, to allow them to improve ways in which they service customers and provide a better experience.
DemandBlue’s core USP is our pioneering On Demand Services for Salesforce, a unique and flexible Pay-As-You-Use Salesforce engagement model that is exclusively designed and customized to meet your fluctuating business needs. Our On Demand service engagement model is
On Demand services allows customers to leverage variety of skills and iterate product/project development, proof concepts as soon as they have an idea. This agility allows customers to provide better customer experience and stay ahead in their target market.
There is no fixed price contract with tedious/meticulous paperwork and/or Time & Material work orders with usage commitment. Our On Demand Services are conducted remotely with great efficiency. Customer on-site work available on a need basis from time to time.
On Demand services provide flexibility in scaling resources up or down depending on business dynamics
On Demand services are available 24/7. We will invest in the knowledge transfer and be available for customers On Demand.
It is a Pay-As-You-Use model and the customers can subscribe to this service for a specific period. The customers will have to pay only for what they have used.
Our Track Record Speaks for Itself
4.8/5 CSAT Score on Salesforce Appexchange
70+ Happy Clients
Awarded Best salesforce Agency 2018 by DesignRush
Awarded Top IT services company by GoodFirms