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Service cloud development gives you the power to control the entire customer service cycle and execute your plan to perfection in fulfilling the customer expectations from every angle. Be it your customer service center or social media or via collaboration through Salesforce chatter, stay connected to your customer and provide your reps a holistic picture of the customer. By cutting costs from all sides, a smart Service Cloud implementation strategy provides you an astonishing ROI. At DemandBlue, we know exactly how to configure your Service Cloud implementation strategy to cater to your unique needs and make this work for you 100%. We can make sure you get a 360-degree view of the customer with Service Cloud features like Lightning console omni-channel routing, Live agent and snap-ins, Customer communities, Knowledge base, Field service lightning, and Social customer service


Roadmap

Roadmap
As always, strategy is the key and we will work with your team to identify the best Service Cloud implementation strategy for your organization. Identify goals, both short term and long term with a clear destination or milestone
Segment and prioritize your customers

Prioritize your services
Identify mission-critical services and ensure these are assigned to the best team and gets priority in queuing.

Develop customer engagement

Use the Service Cloud implementation to let the customers come into your service desk and serve themselves via a self-service dashboard. This will speed up resolutions, increase customer satisfaction and cut down on your call resource cost

Utilize all default CRM features

Utilize all default CRM features
These features have been built into the system after researching and collating the best customer service practices, so using all these features makes sense
Integrate apps with Salesforce

Integrate apps with Salesforce
After stabilizing on the Service cloud implementation workflow, the next thing would be to integrate other organizational apps to Salesforce to increase productivity and overall efficiency

Custom development

Utilize the Force.com platform to build apps that will automate your service process. Automate repetitive and time-consuming tasks. This will increase productivity, eliminate human errors and improve your efficiency.

Evaluate and Improve
Constant monitoring of data and validating the performance of the process will help you fine tune the process to perfection

Transition to Lightning
Now that the process has been perfected, it is time to move to the next level. Unleash analytics, improve user engagement, and accelerate your sales with Lightning transition. Leverage Einstein capabilities to resolve issues faster and with precision.
Case Study

Restoration and Reconstruction

The client is a national leader in restoration, environmental remediation and reconstruction, headquartered in Orange County, CA.
Salesforce: Service Cloud
Technologies: Force.com, Jitterbit, Sage ERP, Live Agent, Visualforce, Web to Lead, Apex, Salesforce1 Mobile App
Learn More
Case Study

Electronics and Communication

A leading U.S Electronics & Communications giant who provides mission-critical communications products and services
Salesforce: Service Cloud
Technologies: Force.com, Force.com IDE, Schedule Apex, Batch Apex, Data Loader, Salesforce Configuration, Reports & Dashboards
Learn More



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