Salesforce

Service Cloud

Achieve service excellence with the world’s #1
service platform!

Service Cloud Consultant

There has been a significant shift in the customer service landscape. Businesses are shifting their focus from a product-centric approach to a customer-centric approach after realizing that customer experiences can dramatically impact their growth. With customer expectations at an all-time high, many companies face issues when trying to scale to meet and exceed expectations. The inability to properly monitor or manage customer services, extended wait time for resolutions or the frequent inability to resolve a case entirely could result in a low customer satisfaction rating and a negative brand experience.

Reports indicate that a staggering 86% of buyers are willing to pay more for a great customer experience, whereas 47% of consumers switch brands due to just one instance of bad customer service. Even if you provide a positive Customer Experience (CX) 9 out of 10 times, that one time you do not could be fatal.

Salesforce Service Cloud Implementation

At DemandBlue, we understand that customer service can make or break a brand . That’s why we leverage Salesforce Service Cloud, the world’s #1 Customer Relationship Management tool to revolutionize brand experiences. Our tailored Salesforce Service Cloud implementation enables you to increase customer loyalty & satisfaction and service quality and thereby drive profits, while our On Demand (Pay-As-You-Use) model ensures agility, flexibility and scalability with the right pricing.

According to the Salesforce Report, Salesforce Service Cloud Implementation has Enabled

%

Increase in agent productivity

%

of Users experienced effective Email Campaigns

%

Increase in customer retention

Our 7 Step Approach
for Successful Service Cloud
Implementation

Why
DemandBlue?

DemandBlue’s core USP is our pioneering On Demand Services for Salesforce, a unique and flexible Pay-As-You-Use Salesforce engagement model that is exclusively designed and customized to meet your fluctuating business needs. Our On Demand service engagement model is

Affordable

It is a Pay-As-You-Use model and the customers can subscribe to this service for a specific period. The customers will have to pay only for what they have used.

Flexible

Unlike any traditional service model like fixed-bit or Time & Material, our model is Red Tape free and easy to asses.

Scalable

On Demand Services provide flexibility in scaling resources up or down depending on
business dynamics.

Agile

On Demand, services save time by eliminating the need to create SOW’s, ensures quick kickoff and early product delivery.

Available

There is no fixed-price contract with tedious/meticulous paperwork On Demand,
Services are available 24/7. We will invest in the knowledge transfer and be available for
customers On Demand.

Our Track Record Speaks for Itself

4.9/5 CSAT Score

on Salesforce
Appexchange

200+

Projects
Completed

Awarded Best salesforce

Agency 2018 by
DesignRush

Awarded Top IT

services company
by GoodFirms

Let our Expertise help you unleash
the Full Potential of Salesforce

Hello! We are
DemandBlue

Let’s Talk!
+1 909-402-3453

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