A construction and environmental remediation expert delivers better and faster onsite service to its customers by empowering field service agents with mobility, automation, and instant alerts

 

About the Client

Client provides disaster recovery services to address environmental hazards, natural and man-made disasters, and to fully restore built structures and their contents.

 

Solution

Implemented Field Service Lightning (FSL) to leverage
advanced mobility feature, to access CRM and get alerts on the go. Automated and optimized appointment scheduling with
Einstein-powered chatbots to intelligently assign jobs to agents based on availability, location, and skillset.

Benefits

  • Field agents could now accomplish more in less time and therefore managed to process 24% more cases
  • Einstein powered Chatbot allowed the client to handle 40% more service calls through bots and get them scheduled seamlessly in sync with the
    FSL scheduling process

Salesforce: Service Cloud, Field Service Lightning 

Technologies: FSL, Salesforce Einstein, AI, Chatbot