Add wings to your field service heroes
Mobility | Automation | Intelligence
Field Service Lightning
Field Service Lightning allows you to embed processes, create a mobile optimized community, manage data centrally, and empower your customer service team with the ability to engage with clients meaningfully to boost customer satisfaction and revenue.
According to data released by Salesforce, Field Service Lightning is transforming the way organizations are managing customers –
- +48%Faster Case Resolution
- +47%Agent Productivity
- +45%Customer Satisfaction
- Improving agent productivity and customer retention by providing valuable insights and analytics that allow your agents to respond quickly and efficiently.
- Creating engaging experience to the customers by leveraging case histories, personal preferences, and reaching out to them through their preferred platform of communication
Check out the Salesforce FSL features that have a stunning impact on businesses
Optimized SchedulingSalesforce FSL offers a smart scheduling feature that automatically assigns jobs to suitable resources based on skill, time, and location. On top of it, it allows your mangers to track live progress reports of the agents.
In AI, we trustIncrease your First Time Fix Rate (FTFR) with integrated Salesforce Einstein Vision by identifying parts and products right from the images. Such precision gives your technicians the ability to tackle problems in one go.
Manage Jobs from AnywhereSalesforce FSL App provides full support for platforms like android and iOS with all the facilities and features compressed into a 6' inch display screen.
Enhanced Decision MakingIt provides your Managers access to Field Service Analytics that helps them pinpoint the progress status with KPIs and live reports.
Quicker Case ManagementSalesforce Field Service Lightning assists your reps in creating work orders that integrate with the CRM swiftly. It provides Service team with relevant articles and helps them track SLA compliance effectively.
Introducing DemandBlue's quick
Salesforce FSL Implementation program:
DemandBlue's Advisory team will work closely with your stakeholders to understand the goals and strategic initiatives. With a clear understanding of your pain points and expectations, we draft an implementation roadmap that addresses both the long term and short term goals.
Our Salesforce FSL Consultants will analyze the Field Service process and system requirements to develop blueprints of the solution architecture and function designs that include –
- WorkOrder Management
- Skill Management
- Resource Scheduling
- Approval and Exception workflows
- Integration with enterprise systems
Prepare a fully functional and highly personalized prototype in the Sandbox that is validated by the business users and stakeholders.
Migrate all the necessary data for implementation. Setup of the master data and integrating with the enterprise systems to ensure the work order requests and customer details are in sync with the enterprise CRM, if applicable.
Test & Deploy
Run multiple sprints of functional and non-functional tests on Salesforce FSL in a safe Sandbox environment to ensure the quality one last time before deployment.
DemandBlue is a Salesforce Partner with proven expertise in Service Cloud and Field Service Lightning implementation. Our On Demand Services for Salesforce has been a hit among our customers with its Pay-As-You-Use model and also as it allows them to leverage our pool of certified resources at any time they need.
With our vast experience working with different customers across a variety of industries like Marketing, Construction, Real Estate, Manufacturing, Automotive, Healthcare, etc., we know how to unleash the power of FSL and help you achieve exponential growth.