Everything you need to know about Salesforce Community Cloud

Salesforce Community Cloud

Salesforce Community Cloud connects contacts across the project life- cycle, from manufacturers and distributors to partners and end users, so they can share valuable data and learn from each other as they interact with your brand. Additionally, all of these capabilities are mobile-ready and can be connected to other Salesforce data.

Key Features:

  • Ability to easily share and collaborate
  • Lower cost

Where Salesforce Community Cloud works:

Community clouds such as Salesforce Community Cloud can be thought of as a subset of public clouds that are tailored to a specific vertical industry such as government, healthcare or finance, offering a range of services including infrastructure, software or platform as a service. We can use Salesforce Community Cloud to-

  • Drive more sales by connecting your employees with your distributors, resellers, and suppliers
  • Deliver world-class service by giving your customers one place to get answers
  • Manage social listening, content, engagement, and workflow all in one place

The actual use of the Salesforce community cloud can vary case by case basis, however, in a nutshell, it’s a way to share information saved in Salesforce without creating expensive users. Therefore only your imagination can limit you on how you can use it. There are many features in the Salesforce community cloud and many tricks on how you can use them.

Single Social Sign-On:

Salesforce Community Cloud allows you to create user ID and Passwords, or access for the users. However, instead of manually creating access, you can leverage Salesforce’s Social Sign-on features. You can grant access to Salesforce through many different social networks like LinkedIn, Twitter, Facebook, and Google, or you can even leverage Salesforce, Amazon, or even Azure Active Directory to enable login. Salesforce also supports OpenID Connect standard.

Community template and Visual force:

In Salesforce Community Cloud, you would need a front end template to create your community portal. Salesforce provides pre-built templates for your use. For most simple use-cases, you can leverage them and even customize them a little for specific needs. However, in our experience, we have seen that using custom Visual force pages give a new life to community portals.

Customize Login, Logout, and Self-Registration Pages:

Custom template means that you can customize the way your users log-on to the Salesforce Community Cloud. You can customize the login and logout screens to match your branding. In addition to creating custom user access and managing access through social sign-on, you can also allow users to register themselves for a community through self-registration pages.

Reputation:

In all the latest communities and forums you would see a feature related to the reputation of a member. For example, most active members would have achievement badges on their profiles or you would see the member’s reputation rating on their every post. Salesforce community Cloud has this type of feature inbuilt. Reputation system works on the point system, for example posting something will earn a user +1 point, answering a question will give a user +5 points, and the best answer will give +20 points.

Salesforce Files and Communities:

In addition to sharing information stored in objects, you can also share documents and other files with users. Salesforce Community Cloud users can be provided with access to Salesforce Knowledge files and Salesforce chatter files.

Salesforce Community Cloud and Innovation:

The basic licenses of Salesforce community Cloud allow you to create a 700,000 strong community. You may be wondering that this type of feature is only for enterprises, but that is not the case. It works for enterprises and for start-ups as well. They use communities for sharing their product tutorials, invoices, handle user feedbacks, and create a product based forum to promote discussion related to their product.

Types of Salesforce Community cloud:

  • Customer Community: Enable customer self-service, extend business processes and build deeper customer relationships.
  • Partner Community: Increase sales through resellers, distributors, agencies, and brokers.
  • Employee Community: Drive employee productivity and engagement across our organization.

Business Scenario:

Government organizations can utilize their infrastructure within their branches for easier data transfer and real-time operations. Community clouds are often designed for businesses and organizations working on joint projects, applications, or research, which requires a central cloud computing facility for building, managing and executing such projects, regardless of the solution rented. Several organizations may require a specific application that resides on one set of cloud servers. Instead of giving each organization their own server in the cloud for this app, the hosting company allows multiple customers to connect into their environment and logically segment their sessions. The customer is still using the same pieces of hardware as other folks are. However, everyone is hitting these servers with the same purpose to access that one application.

To find out more about how you can leverage Salesforce Community Cloud to facilitate communication among employees, partners, and customers, (Talk to Our Team!)

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