An Agricultural Products Manufacturer gets a 360-degree view of customer and a single source of truth by integrating their Salesforce CRM with their SAP enterprise application
About the Client
Client is a specialty products manufacturer and marketer of high-quality brands in the global agriculture production and structural pest control markets
An effective Salesforce-SAP integration with OData protocol was implemented using Salesforce Connect. The team also created custom reports and analytics built on granular data from the invoice linked to the respective accounts.
- Salesforce-SAP integration allowed invoice data to be displayed in Salesforce accounts as well as reports and dashboard.
- Client achieved 100% accuracy in report data
- Eliminated 35% of man hours that was earlier required to consolidate data from disparate systems
- Cross-sell and up-sell opportunities increased due to ready availability of product purchase data in Salesforce
Salesforce: Sales Cloud
Technologies: SAP integration, OData protocol, Salesforce Connect