An Agricultural Products Manufacturer gets a 360-degree view of customer and a single source of truth by integrating their Salesforce CRM with their SAP enterprise application

 

About the Client

Client is a specialty products manufacturer and marketer of high-quality brands in the global agriculture production and structural pest control markets

 

Solution

An effective Salesforce-SAP integration with OData protocol was implemented using Salesforce Connect. The team also created custom reports and analytics built on granular data from the invoice linked to the respective accounts.

Benefits

  • Salesforce-SAP integration allowed invoice data to be displayed in Salesforce accounts as well as reports and dashboard.
  • Client achieved 100% accuracy in report data
  • Eliminated 35% of man hours that was earlier required to consolidate data from disparate systems
  • Cross-sell and up-sell opportunities increased due to ready availability of product purchase data in Salesforce

Salesforce: Sales Cloud

Technologies: SAP integration, OData protocol, Salesforce Connect