Mobile Chatter Apps Integration with its CRM software – Salesforce.com

Salesforce.com to upgrade its Chatter enterprise social networking (ESN) application for iOS and release one for Android for the first time. This will integrate them with its main CRM software to deliver new capabilities. The mobile apps will allow users to access CRM account information stored in Salesforce.com from the Chatter activity which can be manipulated for multiple actions from within that feed interface.

Mobile chatter users can create and edit notifications and information. They can also work on creating a task, editing a contract, posting poll questions and configuring custom processes. All this can be done with a new “publisher” component. Some of the features stated will be immediately available and the others in the second half of the year.

Michael Peachey, a senior director of product and solutions marketing at Salesforce.com, said there are about 195,000 Chatter ESNs, and that the company recognizes that providing mobile access to them is crucial for its customers, who are experiencing a “huge shift to mobile” and the “new way of working” this represents.

The Chatter provides social networking options of Facebook and Twitter-like functionality, like other ESN applications, but adapted for an enterprise by improving enterprise collaboration and communication.

Recent Post

Salesforce Tableau Integration

What Salesforce Tableau Integration Means for Customers?

Salesforce Tableau Integration - Salesforce is known for its acquisitions, always with a strategy to deliver comprehensive CRM features and world-class experiences to its stakeholders. However, its recent purchase of

Salesforce Einstein Chatbot

Salesforce Einstein Chatbots – (Almost) Everything You Need to Know!

Salesforce Einstein Chatbots - With the rise of the internet and online chat, the way people prefer to communicate with businesses has changed. The new consumer mandate is speed -

Salesforce gamification

Salesforce Gamification – Read this before you implement it!

Salesforce Gamification - If you are reading this blog, it’s most likely that you’ve heard about gamification and how it spreads like a wildfire among thought leaders and developers, how

Salesforce State of the Connected Customer Report

Key Takeaways from the Salesforce State of the Connected Customer Report 2019

Salesforce State of the Connected Customer Report 2019 - Customer expectations has hit an all-time high! With over 25 years since the popularization of the Internet and 12 years after

Salesforce Blockchain

Demystifying Salesforce Blockchain

Salesforce is always a company that is looking ahead to the next big in technology, whether it is mobile, social, IoT or Artificial Intelligence. The world’s leading CRM Company recently

Salesforce Marketing Cloud Benefits

3 Key Marketing Challenges and how you can overcome them with Salesforce Marketing Cloud Benefits

Salesforce Marketing Cloud Benefits - In the digital age, customers are invariably inundated with marketing messages everywhere. Digital Marketing experts estimate that most Americans are exposed to about 4,000 to

Salesforce DX Benefits

Build Collaboratively, Deliver Continuously and Innovate Faster with Salesforce DX Benefits

Salesforce DX Benefits - Salesforce Developer Experience (DX) is a brand new way to develop and manage apps on the Lightning Platform across the entire life cycle. It combines the

Salesforce Distributed Marketing

Salesforce Distributed Marketing – Enabling the last mile connect!

Salesforce Distributed Marketing - When you utter the name of a brand and people are able to instantly recognize, it’s not just because they know the specific name or they

Salesforce Summer '19 Release features

Top 10 Features in Salesforce Summer ’19 Release

Salesforce releases over a whopping 150 new features three times a year during its seasonal releases: Spring, Summer, and Winter. And one of the most awaited Salesforce Summer ’19 Release

Salesforce Development Partner

Top Considerations in Choosing the Right Salesforce Development Partner

Salesforce is the world’s leading and one of the most powerful CRM platforms that can redefine your digital journey, foster stronger brand loyalty and engagement, enhance Customer Experiences (CX) and