Salesforce – Customer Success Manager (CSM)

Full-Time
Irvine, CA
Posted 1 month ago

Job Description:

To be part of a thriving Salesforce practice and work with customers in different geographies who consume our OnDemand services. This role will allow you to become the go-to person for Salesforce solutions and services for the customers.

In this role you will split your time between Practice Management (20%), Project Delivery (20%), Customer Success Management (40%) and Account Management (20%).

  • Minimum of 8 years of relevant software development life cycle experience.
  • Minimum 5 years of SFDC platform experience.
  • Certified Salesforce Administrator.
  • Certified Salesforce Consultant is desirable.
  • Prior experience as a Salesforce Administrator and Developer is a plus
  • Knowledge in enterprise-wide processes, systems and methodologies
  • Experience with Agile delivery methods is desired
  • A demonstrable track record of successful CRM design, planning and implementation of Salesforce is a critical requirement for this position.
  • Experience defining Salesforce optimization strategies
  • Familiar with standard methodologies (Marketing/Sales/Service Cloud, Lightning Connect)
  • Interpret customer business needs and translate them into application and operational requirements
  • Ability to apply general organizational knowledge of the business and systems processes in problem analysis is required
  • Excellent consulting, communication, written and presentation skills.
  • Comfortable in a fast-paced, high-pressure, rapidly evolving entrepreneurial environment.
  • Ability to successfully engage in multiple initiatives simultaneously is required.
  • Knowledge and good understanding of Mobile, Cloud and Big Data technologies

Skill Set:

  • Customer service minded
  • Solutions oriented with good problem-solving skills
  • Results driven
  • Attention to detail
  • Proactive and take initiative
  • Hands on approach

Job Features

Job CategoryCustomer Success Manager
LocationRemote
Head OfficeIrvine, CA
DurationFull-Time

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