Nonprofit Customer Success Manager (CSM) – Marketing

Full-Time
Irvine, CA
Posted 1 month ago

Job Description

DemandBlue is building a specialization around Marketing Cloud for Nonprofits and we’re looking for a candidate that has experience working in or for the nonprofit sector as part of the marketing and outreach team. As the Customer Success Manager you’ll be the single point of contact with our customers and be supported by a delivery team of Marketing Cloud certified professionals. In this role, you’ll work with our customers to understand their marketing needs and business processes, create user stories in an agile framework, be a trusted member of DemandBlue team as the voice of the customer, and keep the customers up to date on the progress we’re making. And we deliver fast so helping keeping the communication flowing between our customers and the delivery team is key to our ability to deliver quick and help our customers create impact in their community!

Experience :

  • DemandBlue is committed to equality and all employees have been asked to complete the Cultivate Equality at Work Trail offered by Salesforce. We welcome all applicants and especially welcome those that want to grow their career with us.
  • Knowledge of nonprofit marketing, solicitation, and engagement campaigns Minimum of 3 years of working in the nonprofit sector
  • Prior experience in managing marketing campaigns, segmentation, and outreach Certified Marketing Cloud Email Specialist certification is preferred
  • Ability to successfully engage with multiple projects simultaneously is required.
  • Prior experience as a Salesforce Marketing Cloud or other marketing automation tool Experience with project management
  • Interpret customer business needs and translate them into application and operational requirements
  • Ability to apply general organizational knowledge of the organization and systems processes in problem analysis
  • Communication, written and presentation skills
  • Comfortable in a fast-paced, evolving entrepreneurial environment

Experience

  • Knowledge of nonprofit marketing, solicitation, and engagement campaigns
  • Minimum of 3 years of working in the nonprofit sector
  • Prior experience in managing marketing campaigns, segmentation, and outreach
  • Ability to successfully engage with multiple projects simultaneously is required.
  • Prior experience as a Salesforce Marketing Cloud or other marketing automation tool Experience with project management
  • Interpret customer business needs and translate them into application and operational requirements
  • Ability to apply general organizational knowledge of the organization and systems processes in problem analysis
  • Communication, written and presentation skills
  • Comfortable in a fast-paced, evolving entrepreneurial environment
  • Certified Marketing Cloud Email Specialist certification is beneficial but not required

Skill Set

Customer service minded Solutions oriented with good problem-solving skills Impact driven Attention to detail Proactive and take initiative Hands on approach

Job Features

Job CategoryCustomer Success Manager
DurationFulltime / Remote
LocationIrvine, CA

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