Non-Profit Customer Success Manager

Full-Time
Irvine, CA
Posted 1 month ago

Job Description

Do you want your work to impact nonprofits?

Do you see organizational challenges and look into your tool belt to find ways to improve and remove those roadblocks?

Are you often the translator between your team and the IT department or the community you serve and your staff?

DemandBlue is building a focus around nonprofits and we’re looking for a candidate that has experience working in or for the nonprofit sector and gets a rush from being the conductor of the orchestra and keeping everyone playing from the same sheet. As the Customer Success Manager you’ll be the single point of contact with our customers and be supported by a delivery team that has 350 certifications and counting to deliver on what our customers need. In this role, you’ll work with our customers to understand their needs and business processes, create user stories in an agile framework, be a trusted member of DemandBlue team as the voice of the customer, and keep the customers up to date on the progress we’re making. And we deliver fast so helping keeping the communication flowing between our customers and the delivery team is key to our ability to deliver quick and help our customers create impact in their community!

DemandBlue is committed to equality and all employees have been asked to complete the Cultivate Equality at Work Trail offered by Salesforce. We welcome all applicants and especially welcome those that want to grow their career with us.

  • Knowledge in nonprofit processes, systems and methodologies
  • Minimum of 3 years of working in the nonprofit sector
  • Minimum 1 years of experience with Salesforce.org Nonprofit Cloud
  • Prior experience in requirements gathering and/or software development life cycle
  • Certified Salesforce Administrator is required
  • Certified Nonprofit Cloud Consultant is strongly preferred
  • Ability to successfully engage with multiple projects simultaneously is required.
  • Prior experience as a Salesforce Administrator or Developer is a plus
  • Experience with project management
  • Familiar with standard Nonprofit Cloud solutions (NPSP, EDA, Sales)
  • Interpret customer business needs and translate them into application and operational requirements
  • Ability to apply general organizational knowledge of the organization and systems processes in problem analysis
  • Communication, written and presentation skills
  • Comfortable in a fast-paced, evolving entrepreneurial environment.

Skill Set

  • Knowledge in nonprofit processes, systems and methodologies
  • Customer service minded
  • Solutions oriented with good problem-solving skills
  • Impact driven
  • Attention to detail
  • Proactive and take initiative
  • Hands on approach
  • Experience:
  • Knowledge in nonprofit processes, systems and methodologies.
  • Minimum of 3 years of working in the nonprofit sector.
  • Minimum 1 years of experience with Salesforce.org Nonprofit Cloud.
  • Prior experience in requirements gathering and/or software development life cycle.
  • Certified Salesforce Administrator is required.
  • Certified Nonprofit Cloud Consultant is strongly preferred.
  • Ability to successfully engage with multiple projects simultaneously is required.
  • Prior experience as a Salesforce Administrator or Developer is a plus.
  • Experience with project management.
  • Familiar with standard Nonprofit Cloud solutions (NPSP, EDA, Sales).
  • Interpret customer business needs and translate them into application and operational requirements.
  • Ability to apply general organizational knowledge of the organization and systems processes in problem analysis.
  • Communication, written and presentation skills.
  • Comfortable in a fast-paced, evolving entrepreneurial environment.

Job Features

Job CategoryCustomer Success Manager

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