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Sales Cloud Spring ’20 Features

Over the last few weeks, we had relished bringing out the outstanding features of Sales Cloud and Service Cloud that will be released in Spring ‘20. Sales, Service, and Community have always been the 123 of Salesforce.  So, naturally, the magic wand of Spring ’20 features hasn’t spared the Community Cloud. In the Salesforce Community Cloud, the Spring ’20 features cover both security and productivity.

Community Cloud Spring ’20 feature that will help you strengthen your customer relations

Make customers part of your personal community so as to deliver customer satisfaction by providing them a personalized experience. Here are some of the top features of Community Cloud Spring ’20 release-

Evolve your Lightning Communities into a multi-purpose arsenal of opportunities

Lightning Builders now comes with Report Builder Accessibility.

Salesforce Community Cloud Spring ’20 features bring you the general accessibility to Report Builder for Community Cloud Users. Now, you can view, create, delete, or edit reports right within the community, so you save the time and effort to mingle outside the Community Cloud.

Where: This feature is available for Lightning communities in Lightning Experience and Salesforce Classic in Performance, Enterprise, Unlimited, and Developer editions.

Who: The Report Builder is available for users with access to the Customer Community Plus license or Partner Community.

How: The Report Builder is available with templates for:

  • Customer Service
  • Build Your Own
  • Partner Central
  • Customer Account Portal

Leverage Salesforce CMS with the platform of Lightning Community 

The hybrid Salesforce CMS is made to nurture content and spread it to every conceivable corner through correct portals. This feature allows you to create content with the flexibility to engage your customers with relevant posts and articles. The Salesforce CMS can also help you retain creativity in other platforms like Heroku, Commerce Cloud, or decorate your website with quality content in Experience Builder.

Where: This Salesforce Community Cloud Spring ’20 feature is available in Lightning Experience for Enterprise, Essentials, Performance, Developer, and Unlimited editions. Also, Salesforce CMS available for Lightning users and Visualforce communities.

Awaken the sleeping productivity Salesforce Community Cloud Spring ’20 features

Create better with Salesforce Lightning Web Content Templates.

With the new Spring ’20 release, Salesforce has added new Lightning Web Content (LWC) Templates to build communities that interact better and load quickly. The LWC templates are lightweight templates based on a new programming model with high compatibility and custom design for components along with User Interface, API support, and Apex.

Community Cloud Spring '20

Where: This Salesforce Community Cloud Spring ’20 feature is applied to communities accessed through Salesforce Classic and Lightning Experience in Developer editions.

Why: The Salesforce Community Cloud can now be Utilized to create content with the compatibility of AURA and LWC. The LWC is a high-speed programming model and is mostly written in common languages like HTML and JavaScript to make its development easier and effective.

Fling your communities with APIs

Salesforce Community Cloud Spring ’20 features bring you the freedom to create and upgrade the lightning communities so you can target your audience to components, pages, branding sets, and data with code. Now, the users can access the Metadata API, Chatter REST API, and Apex to create an audience In Lightning Communities and direct them to correct branding channels.

Where: This Salesforce Community Cloud Spring ’20 feature is applied for Lightning communities being accessed through Lightning Experience and Salesforce Classic in Performance, Essentials, Unlimited, Enterprise, and Developer editions.

Welcome your guest with the warmth of Community Cloud

Better and secure guest user sharing model

Salesforce Community Cloud Spring ’20 features are carefully designed to enhance the security measures of Salesforce. This edition has brought solid changes to the security protocol of Salesforce, and these changes are to be applied from March 1, 2020, onwards. Some of these changes consist of:

  • Triggering Automatic Security Alarm enables Secure Guest User settings.
  • Restriction on the “Sharing” feature to forbid sharing any record with the guest.

Where: This Salesforce Community Cloud Spring ’20 feature is applied to communities and sites in Essentials, Enterprise, Unlimited, Developer, and Performance editions.

When:  March 1, 2020, onwards.

Assigning of Guest records to the Owners automatically

This Salesforce Community Cloud Spring ’20 installment has set up some new security measures, which include the automatic record ownership assigning to the default owner whenever the guest creates a new report. Unlike this, the previous version was designed to trigger a security alert only.

Where: This Salesforce Community Cloud Spring ’20 feature is applied for Lightning communities being accessed through Lightning Experience and Salesforce Classic in Performance, Essentials, Unlimited, Enterprise, and Developer editions.

Why: This measure is taken to discourage any data leakage scenario, and it is advised to have an internal user to be the default owner.

Strengthen your security with Salesforce Community Cloud Spring ’20 features

Put a lock on your Lightning Locker within the UI.

The Experience Builder brings the ability to lock and unlock your Lightning Locker for all the components of a community and is compatible with all the APIs. This Lightning Community Lock works with the help of Script Access to Whitelisted Third-party Hosts and the access of Inline Scripts.

Community Cloud Spring '20

Where: This Salesforce Community Cloud Spring ’20 feature is applied to communities in Essentials, Enterprise, Unlimited, Developer, and Performance editions.

Why: The Lightning Locker is meant to secure your community segregating the important or intricate components from the not so important ones.

Blocking critical fields from the user records to not be mentioned in the communities 

Salesforce Community Cloud Spring ’20 features give the users an option to hide certain fields with critical or personal information from the user records for communities and other audience portals. The guest or any external can only view their own records and the records made available by the owner.

Where: This feature is applied to all different kinds of Communities and portals.

How: This feature is applicable over fields like :

  • Employee Number
  • Federation Identifier
  • Sender Email
  • Alias
  • Signature
  • Etc.

Now, some of the DemandBlue’s favorite underrated ones

Talk to your customers wherever they want

Salesforce Spring ’20 edition lets your customers choose the medium of conversation so you can value their preference. With the help of Channel Menu, the service agents can connect with the customers directly from their Service Console.

Where: This Salesforce Community Cloud Spring ’20 feature is applied to communities in Essentials, Enterprise, and Unlimited, Developer, and Performance editions.

External Account Hierarchy (beta)

All the users with the Customer Community Plus and Partner Community licenses now have access to view the records of the external users all within the account hierarchy.

Where: This Salesforce Community Cloud Spring ’20 feature is dedicated to Salesforce Tabs + Visualforce and Lightning communities in Essentials, Enterprise, Unlimited, Developer, and Performance editions.

How: You need to enable external account hierarchies within the Community Settings. Once enabled all the preferences of External Account Hierarchy objects accessible for your organization.

The year 2020 is going to be a happening one for Salesforce Users opting for the Spring ’20 Release. This edition is a complete package that caters to all the domains effectively. And, if you are looking forward to implementing it, then Get ready to leverage the full potential of Salesforce Community Cloud with top-notch On-Demand Services of DemandBlue. To know more, schedule a call today!

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