Intellectual Property Services client enhances customer experience by digitally transforming the trademark filing process through Community Portal

 

About the Client

Client has more than 55 years of experience in delivering quality Intellectual Property services such as patent annuities, trademark renewals, recordals, as well as strategic IP consulting.

 

Solution

Using Salesforce Community Cloud, we implemented a customer portal to facilitate our client’s customers to file trademarks easily and efficiently. The portal allows the customers to set their preferences and favorites, providing them an exceptional experience

Benefits

  • Filing process automation increases operational efficiency by 23%
  • Customizable portal, dashboards, and filing wizard cuts down fling time and elevates customer experience

Salesforce: Community cloud

Technologies: Customer portal implementation, Community portal