An AI based tech solution provider boosts product sales through a community portal where subscribers can buy new products and renew subscription

 

About the Client

Our client is a leading technology solution provider who leverages AI to convert voice to text for its customers.

 

Solution

DemandBlue builds a feature-rich community portal on Salesforce Community Cloud that adds immense value to our client’s customers –

 

  • Enhanced stakeholders engagement and collaboration
  • Easily upgrade or downgrade features as required
  • Check subscription status and renew easily
  • Interact with service agents in one click

Benefits

  • CSAT reached an all-time high, resulting in 7% more referrals
  • User-friendly upgrades and renewal system moved the needle up by 23% in revenue
  • Services agents are now processing 35% more tickets than their previous month’s data

Salesforce: Community Cloud

Technologies: Community portal, Subscription Renewal