DemandBlue helped the client build a student community portal by leveraging Salesforce
Experience Cloud

 

About the Client

The client is a higher educational institution in Toronto offering full-time and part-time degree and diploma programs.

Solution

  • DemandBlue team leveraged Salesforce Experience Cloud to build a student community portal for the client.
  • The student portal enabled the students to create and track cases themselves and get real time updates.
  • Integrated Chatbot functionalities within Salesforce to help students in real-time throughout their portal journey.
Schedule A Meeting

Benefits

  • Automation of the student case creation process improved overall efficiency and student engagement
  • Streamlined case management helped the client to address and resolve student issues faster.
  • interface and chatbot facility improved student experience.
Salesforce: SF Community – Experience Cloud
Technologies: Process automation, Integration services
Download Case Study Now!