Admin Support & Maintenance

Is your Salesforce data secure?
Do your users have the correct permissions and access to your date for their jobs?
Are you utilizing the full potential of the Salesforce Platform and its capabilities?
Do you have the necessary dashboards and reports, which provide valuable KPIs, to take necessary actions to grow your business?
Have you leveraged automation to reduce the time spent on data entry using simple point and click tools?
Do you have a Salesforce data backup strategy?
Do you have rules defined to ensure that the data entered in is of the highest quality and reliable?

All of these aspects are critical in driving the success of your Salesforce CRM implementation.

Our DemandBlue team of Salesforce professionals are qualified with vast experiences in Salesforce applications, integrations and configurations. Ensuring that your company gets the maximum value out of every Salesforce investment.

Furthermore, our On Demand service model is designed to meet your unique and fluctuating business needs, eliminating the need for a full-time Salesforce administrator.

This Pay-As-You-Use model of On Demand Salesforce Admin Support and Maintenance Services allows for On Demand real-time support from our team of certified Salesforce admins and solution architects. Our DemandBlue teams works to understands the intricacies and nuances of Salesforce to better equip and align to your unique business needs.

You Focus on High-Value Job Functions and We’re here to take care of all your Salesforce needs.

Our key Salesforce Admin Support and Maintenance Services include:

Defining and Providing Appropriate User Access

We secure access to your organization by creating a list of authorized users, setting password policies and limiting login access to certain hours and locations. The Object and Field-level security enable you to have absolute control over which users have access to which data.

Define User Interfaces Specific to User Roles

The features, functionalities, access and permissions differs with each role in an organization. We design User Interfaces specific to user roles, providing access to specific features and functionalities.

Define Workflow, Process Flows and Automate

The key functionalities of the platform like customer acquisition, lead generation, campaign management need to be defined – to create processes and workflows. We will assess your business requirements to narrow down the functionalities, processes and workflows that need to be implemented in Salesforce.

Approval Process

We ensure seamless approval processes by automating how records are approved in Salesforce. Our approval process specifies each step of approval, including from whom to request approval and what to do at each point of the process.

Create Email Alerts and Notifications

We automate email alerts where emails can be generated and sent to designated recipients. This will include the processes, flows, workflow rules, approval processes, or entitlement processes.

Deduplication

Deduping may seem like a routine system maintenance issue, but it can actually become quite tricky and risky with no undo button. Our Salesforce Admin team at DemandBlue carefully reviews where your duplication problems are coming from, what objects are creating duplicates, how your instance can prevent them and how to keep your data as clean as possible.

Data Management (Import/Export/Backup)

Data Management is critical in driving actionable customer insights that drive superior customer experiences. Our Data Management capabilities ensure that your critical organizational data is kept safe, reliable while preventing dangerous errors from slipping through the cracks.

Review user utilization and adoption

We work with key stakeholders to understand your business and business processes while reviewing your Salesforce org. Here we identify gaps and take care to ensure that your Salesforce adoption provides ROI to your Salesforce investment.

Create Dashboards and Reports

We build, maintain dashboards and reports and analyze your Salesforce data. With our exclusive Salesforce services, you can group, filter, and summarize records to answers critical business questions that are insightful – For instance, “How much revenue did we generate from new business in Boston last quarter?

Customization and Branding of Communities

We will customize and brand your communities to meet your specific business needs and transition seamlessly between them. Our customization services ensure that you drive sales by connecting your employees with your distributors, resellers and suppliers, and deliver world-class service by giving your customers one single place to get answers.

Why should you choose DemandBlue as your Salesforce Consulting Partner?

DemandBlue’s core USP is our pioneering On Demand Services for Salesforce, a unique and flexible Pay-as-you-use Salesforce engagement model that is exclusively designed and customized to meet your fluctuating business needs. Our On Demand service engagement model is

AFFORDABLE
It’s a Pay-As-You-Use model that our customers subscribe and save for a service during a specific period of time. Our customers only pay for what they use.

FLEXIBLE
Onboarding with DemandBlue is simple and easy. No upfront commitments for your initiatives and execution.

SCALABLE
On Demand services provide scalability in resources, up or down, depending on your unique business dynamics.

AVAILABLE
On Demand services are available 24/7. We will invest in the knowledge transfer and be available for customers On Demand.

AGILE
On Demand Services saves time by eliminating the need to create SOW’s, ensures quick kickoff and early product delivery.

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