A 360 degree Customer Experience using Intuitive Portal & Mobile App using Experience Cloud Platform
About the Client
Client has a sizeable customer database across pre-sales, customer success, and sales. Our team built a customer portal to provide a 360 degree view of the engagement.
- Built a robust and interactive portal for centralized administration.
- Created portal consist of details such as customer success manager approvals, project update, etc.
- Details showcase customer savings by subscription to ODS model.
- Created timesheets to analyze daily and weekly updates.
- Built a status report portal to manage documents, user manuals, etc.
- Created access to invoices that raised by DemandBlue with click a click.
- 30% increase in customer acquisition after the launch of customer portal
- 50% increase in customer satisfaction
- Increase in the transparency of projects handled by team and customers and to get instant update.
- Automation increased timesheet and invoices’ approval management by three times.
- Improved collaboration between customer and customer success manager.
Salesforce: Community cloud
Technologies: Customer portal, Timesheet creation, Experiance cloud, Intuitive portal